Obtaining Customer Feedback

As a service provider working in a hospitality operation, comment on how you might obtain customer feedback outside the traditional comment cards? In addition, knowing most customers that have a bad “customer service” experience are reluctant to provide negative feedback, how might you make getting customer feedback easier in order to increase participation?Your initial post should be at least 250 words. Please cite and use resource

"Looking for a Similar Assignment? Order now and Get 10% Discount! Use Code "Newclient"